email to the Parents Forum:
Hi everyone -
Our son Andrew is autistic. He is entitled by law to a summer program.
He is also entitled by law to bus transportation to the program.
However, as I write, it is 9:16 and Andrew is not at his program.
According to the woman at ROYAL COACH LINES: “The driver sat in your driveway for 10 minutes and no one came out. So he called the dispatcher, and the dispatcher told him to leave.”
Note: the driver did not honk.
The reason the driver did not honk: it is illegal. We had no idea. We’ve been sending developmentally disabled kids to school on the bus for decades and the drivers have always honked. In fact, they’ve honked too much. This summer’s driver, whose arrival times have been unpredictable, honks.
BUT honking is illegal, and today’s driver –a sub – did not honk.
Nor did the driver simply step outside his bus and knock on our door. (Is that illegal?)
And the dispatcher did not call us once he’d heard from the driver.
In short, no one associated with ROYAL COACH LINES took initiative; no one went beyond the call of duty. No one took responsibility for actually doing the job we hire ROYAL COACH LINES to do.
And no one expressed the slightest regret that the job was not done. I spoke at some length with the lady who answered the phone at ROYAL COACH LINES. She appeared untroubled by the fact that ROYAL COACH LINES did not deliver Andrew to his program; in fact, she did not appear to think that failing to deliver a child to his program reflected poorly upon ROYAL COACH LINES in any way at all. ROYAL COACH LINES employees complied with the applicable rules and regulations, and they are entitled to collect their fee.
American taxpayers fund so much for kids, for seniors, for those with disabilities and hard luck: we deserve better than this. We deserve services that actually do the job we hire them to do.
Next summer, I think the district should find a different bus company. Surely we can do better than ROYAL COACH LINES.