kitchen table math, the sequel: Aloha from the Help Desk

Friday, February 3, 2012

Aloha from the Help Desk

In my email queue this week:
Did you forget your Connect username or password? Please visit the link http://connect.edu/ and click on “Forgot your password” to look up your username and password.

Have you been locked out of your Connect Account because of too many failed login attempts? Please contact the Help Desk at xxx-xxx-xxxx or helpdesk@edu to unlock your account.

Have you forgotten your Outlook Email Password or need to reset it? Please visit http://www.edu/pass
More evidence that Something Happened in 1985, bouncing me and mine off our home planet and onto the planet we're on now, the one where Salman Khan is the man you summon to help you spice up your presentations and the Usability Profession never got invented.

3 comments:

Catherine Johnson said...

In the old world, the one where the Usability Profession did get invented, it would be obvious to the folks at Help Desk that if a person has forgotten his Connect user name or password, or if he has been  locked out of his Connect account because of too many failed login attempts, or if he has forgotten his Outlook Email Password (so many possibilities!), he will not be able to read this email because he will not be able to get to it. He will not be able to get to it because HE IS LOCKED OUT, remember?

Anonymous said...

Catherine,

Speaking of Khan Academy (we were, weren't we?) I tried to get on his site to see what's new in his practice problems. I wasn't too impressed last time I tried them. So I tried to log in through my google login but it asked for personal info. When I refused to give it, it didn't let me in. Has anyone else experienced this, or is it just old person user error?

Anne Dwyer

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